Privacy Policy

1. INFORMATION TO THE USER

Who is responsible for the processing of your personal data?

Viajes Triana S.A. is RESPONSIBLE for the processing of the USER’s personal data and informs them that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018 , of December 5 (LOPDGDD).

Why do we process your personal data?

To maintain a commercial relationship with the user. The operations planned to carry out the treatment are:

  • Sending commercial advertising communications by e-mail, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by the CONTROLLER and will be related to its products and services, or its collaborators or suppliers, with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
  • Carry out market research and statistical analysis.
  • Process orders, requests, respond to queries or any type of request that is made by the USER through any of the contact forms that are made available on the website of the CONTROLLER.
  • Send the online newsletter about news, offers and promotions in our activity.

For what reason can we process your personal data?

Because the treatment is legitimized by article 6 of the GDPR in the following way:

  • With the consent of the USER: sending of commercial communications and the newsletter.
  • For the legitimate interest of the CONTROLLER: carry out market studies, statistical analysis, etc. and process orders, requests, etc. at the request of the USER

For how long can we process your personal data?

They will be kept for no longer than necessary to maintain the end of the treatment or there are legal prescriptions that dictate their custody and when it is no longer necessary for this, they will be deleted with adequate security measures to guarantee the anonymization of the data or the total destruction of the same.

Who do we provide your personal data to?

No communication of personal data to third parties is foreseen except, if necessary for the development and execution of the purposes of the treatment, to our providers of services related to communications, with which the CONTROLLER has signed the confidentiality contracts and the person in charge of treatment required by current privacy regulations

What are your rights?

The rights that assist the USER are:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data, and of limitation or opposition to its treatment.
  • Right to file a claim with the control authority (www.aepd.es) if you consider that the treatment does not comply with current regulations.

Contact information to exercise your rights:

Viajes Triana S.A.. C/ Reyes Nuñez, 102-3º. B – 06150 Santa Marta (Badajoz). E-mail: turismoaccesible@viajestriana.com
Contact details of the data protection officer:Av. Andalucía, 42 Edif. La Espiga 2ºA, 29680 ESTEPONA – info@lexdatos.com

2. COMPULSORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

USERS, by checking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data They are necessary to meet your request, by the provider, the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to the CONTROLLER are true and is responsible for communicating any changes to them.
The CONTROLLER informs that all the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the USER. In the event that not all data is provided, it will not be guarantees that the information and services provided are completely tailored to your needs.

3.SECURITY MEASURES

That in accordance with the provisions of current regulations on personal data protection, the CONTROLLER is complying with all the provisions of the GDPR and LOPDGDD regulations for the treatment of personal data under its responsibility, and manifestly with the principles described in article 5 of the GDPR, for which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

The CONTROLLER guarantees that he has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has communicated the appropriate information so that they can exercise them.

For more information on privacy guarantees, you can contact the CONTROLLER through Viajes Triana S.A .. C/ Reyes Nuñez, 102-3º. B – 06150 Santa Marta (Badajoz). E-mail: turismoaccesible@viajestriana.com

Contact details of the data protection officer:Av. Andalucía, 42 Edif. La Espiga 2ºA, 29680 ESTEPONA –info@lexdatos.com

Privacy policy in social networks

1. INFORMATION TO THE USER

Who is responsible for the processing of your personal data?

Viajes Triana SA, hereinafter, RESPONSIBLE, informs the USER that it has proceeded to create a profile on the Social Networks Facebook, Instagram, Twitter, LinkedIn, Youtube, Vimeo and Google+, which is responsible for the processing of the user’s personal data that is carried out on said social networks and informs you that this data will be treated in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and the Law Organic 3/2018, of December 5 (LOPDGDD), for which the following information on the treatment is provided:

Why do we process your personal data?

End of treatment: maintain a relationship between the USER and the CONTROLLER that may include the following operations:

  • Process requests and inquiries made to the person in charge
  • Report on activities and events organized by the person in charge
  • Inform about products or services offered by the person in charge
  • Interact through official profiles

For what reason can we process your personal data?

Legal basis of the treatment: article 6.1.a GDPR, the interested party has given their consent for the processing of their personal data for one or more specific purposes. The USER has a profile on the same social network and has decided to join the RESPONSIBLE’S social network, thus showing interest in the information published therein, therefore, when requesting to follow our official profiles, they provide us with their consent to the processing of personal data published on your profile.

The USER can access the privacy policies of the social network itself at any time, as well as configure their profile to guarantee their privacy.

The CONTROLLER has access to and treats that public information of the USER, especially his contact name. These data are only used within the social network itself and will only be incorporated into a file of the CONTROLLER when necessary to process the USER’s request.

How long will we keep your personal data?

Data conservation criteria: they will be kept as long as the USER does not revoke the consent given as indicated in this privacy policy.

Who do we provide your personal data to?

Communication of the data: the information provided by the USER through the social networks of the CONTROLLER, including their personal data, may be published, always depending on the services that the USER uses, so it may be made available to the public of others third party users of social networks. From the profile of each social network, the USER can configure what information he wants to make public in each case, see the permissions that have been granted, delete or deactivate them, like any third-party application that he no longer wishes to use.

No communication of personal data to third parties outside the social network is foreseen except, if it is essential for the development and execution of the purposes of the treatment, to our providers of services related to communications, with which the CONTROLLER has signed the contracts of confidentiality and data controller required by current privacy regulations.

What are your rights?

Rights that assist the USER:they can only be satisfied in relation to that information that is under the control of the CONTROLLER.

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data, and of limitation or opposition to its treatment
  • Right to file a claim with the control authority (www.aepd.es) if you consider that the treatment does not comply with current regulations

Contact information to exercise your rights:

Viajes Triana S.A.. C/ Reyes Nuñez, 102-3º. B – 06150 Santa Marta (Badajoz). E-mail: turismoaccesible@viajestriana.com
Contact details of the data protection officer:Av. Andalucía, 42 Edif. La Espiga 2ºA, 29680 ESTEPONA – info@lexdatos.com

2. USE OF THE PROFILE

The CONTROLLER will carry out the following actions:

  • Access to public profile information
  • Publication in the USER’s profile of all the information already published in the social network of the RESPONSIBLE
  • Send personal and individual messages through the channels of the social network
  • Updates of the status of the page that will be published in the USER’s profile

The USER can always control his connections, eliminate the contents that no longer interest him and restrict with whom he shares his connections; To do this, you must access your privacy settings.

3. PUBLICATIONS

The USER, once he is a follower or has joined the social network of the RESPONSIBLE, may publish comments, links, images, photographs or any other type of multimedia content supported by it. The USER, in all cases, must be the owner of the published content, enjoy the copyright and intellectual property rights or have the consent of the affected third parties..

Any publication on the social network, be it texts, graphics, photographs, videos, etc., is expressly prohibited. that violate or are likely to violate morality, ethics, good taste or decorum, and / or that infringe, violate or violate intellectual or industrial property rights, the right to image or the Law.

In these cases, the CONTROLLER reserves the right to immediately withdraw the content, without prior communication, being able to request the permanent blocking of the USER.

The CONTROLLER will not be responsible for the content that a USER has freely published.

The USER must bear in mind that his publications will be known by other users, so that he himself is the main responsible for their privacy.

The images that can be published on the social network will not be stored in any file by the RESPONSIBLE, but they will remain on the social network.

4. DATA OF MINORS OR PEOPLE WITH SPECIAL ABILITIES

Access and registration through the RESPONSIBLE’S social networks is prohibited to persons under 18 years of age. On the other hand, if the USER has special capacities, the intervention of the holder of his parental authority or guardianship, or of his legal representative through a valid document that proves the representation, will be necessary. .

The CONTROLLER will be expressly exonerated of any responsibility that may arise from the use of social networks by minors or people with special abilities. The social networks of the CONTROLLER do not knowingly collect any personal information from minors, therefore, if the USER is a minor, they should not register, or use the social networks of the CONTROLLER, nor provide any personal information.